Frequently Asked Questions
Discover everything you need to know about our fine jewelry and services.
What materials are used in Hirotaka Jewelry pieces?
Our collections are handcrafted using high-quality materials, primarily 10K and 18K yellow gold, accented with ethically sourced diamonds, pearls, and precious gemstones.
How long does shipping take for online orders?
Domestic orders are typically processed within 2-3 business days. For international shipping, please allow 7-14 business days depending on the destination and customs clearance.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the jewelry is in its original, unworn condition with all security tags and packaging intact. Please note that personalized or engraved items are final sale.
Do you offer jewelry repair services?
Yes, we provide professional repair services for items purchased through our official online store. Please contact our customer support team with your order number and a photo of the item to receive a repair estimate.
How should I care for my Hirotaka jewelry?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and harsh chemicals. Clean gently with a soft, lint-free cloth and store pieces individually to prevent scratching.
Are your diamonds conflict-free?
Absolutely. Hirotaka is committed to ethical sourcing. All our diamonds are purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions.